Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the First-time Manager Advisor website and services (collectively, the "Service"), operated by Netopyr GmbH ("we," "us," or "our").

By creating an account, subscribing to the Service, or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

Eligibility: You must be at least 18 years old and capable of entering into legally binding contracts to use this Service. By using the Service, you represent and warrant that you meet these requirements.

2. Service Description

2.1 What We Provide

First-time Manager Advisor is a subscription-based web application providing AI-powered guidance for first-time managers facing workplace situations. The Service includes:

• Access to multiple specialized AI advisors focused on specific management scenarios
• Interactive conversational interface for discussing workplace situations
• Guidance based on established management frameworks and best practices
• 24/7 availability

2.2 What We Do Not Provide

The Service is NOT:

• A substitute for professional legal, human resources, psychological, or medical advice
• A human coaching or counseling service
• A guarantee of specific outcomes in your workplace situations
• Legal advice regarding employment law, termination procedures, discrimination, or other legal matters

Always consult qualified professionals for legal advice, HR policy interpretation, mental health concerns, or situations involving potential legal liability.

3. Subscription Terms

3.1 Account Creation

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Not share your account with others
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

3.2 Free Trial, Free Plan, and Pro Subscription

Free Trial:

• New users receive a 14-day free trial period with full access to all Service features
• The trial begins immediately upon account creation
• No credit card or payment method is required to start the trial
• You will NOT be charged during the trial period

After the Trial — Free Plan:

• When your trial ends, your account automatically transitions to the free plan
• The free plan includes 2 conversations per month with all 5 advisors
• Your conversation history remains accessible
• No payment method is required to continue on the free plan

Pro Subscription and Auto-Renewal:

• You may upgrade to the Pro subscription ($29/month) at any time for unlimited conversations
• The Pro subscription requires a valid payment method
• YOUR PRO SUBSCRIPTION AUTOMATICALLY RENEWS. Your payment method will be charged $29 each month on the same date until you cancel (subject to change as described in Section 3.4).
• Consent Required: By providing payment information and completing the upgrade, you expressly agree to this automatic renewal and authorize us to charge your payment method monthly.

How to Cancel:

• You may cancel your subscription at any time through your Account Settings page
• Click "Manage Subscription" and follow the cancellation process
• Cancellation must be completed before your next billing date to avoid being charged
• Upon cancellation, you will retain access to the Service until the end of your current billing period
• No partial refunds are provided for unused portions of a billing period

Annual Reminder:

You will receive an annual reminder email at least 7 days before your subscription anniversary date with:

• The service name
• The subscription price and billing frequency
• Instructions on how to cancel

Contact for Cancellation Assistance: support@advizo.app or +49 761 8879 6611

Cancellation Link: You can manage your subscription at https://advizo.app/account

3.3 Payment

• Payment is processed through Stripe, our third-party payment processor
• A valid payment method is required only when upgrading to the Pro subscription
• You authorize us to charge your payment method for all fees incurred
• If a payment fails, we may suspend or terminate your access to the paid Service features
• You are responsible for all applicable taxes

3.4 Price Changes

We reserve the right to change our subscription price. If we decide to increase the price:

• We will notify you at least 30 days in advance via email
• The new price will NOT take effect automatically
• You must explicitly agree to the new price to continue your subscription
• If you do not agree to the price change, your subscription will continue at the current price until the end of your current billing period, after which it will be cancelled
• You may cancel your subscription at any time before or after receiving a price change notification

3.5 Refunds

Generally, we do not provide refunds for subscription fees.

Exceptions:

• If you cancel during your free trial period, you will not be charged
• If you believe you were charged in error, contact us at support@advizo.app within 7 days of the charge
• We may provide refunds at our sole discretion on a case-by-case basis

4. Right of Withdrawal (Widerrufsrecht) - For EU/EEA Customers

This section applies to consumers in the European Union and European Economic Area.

4.1 Withdrawal Right (Widerrufsbelehrung)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date of contract conclusion (the date you complete your subscription signup).

To exercise your right of withdrawal, you must inform us:

You may use the model withdrawal form below, but it is not obligatory. You may also clearly state your decision to withdraw by any other unambiguous statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

4.2 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4.3 Loss of Withdrawal Right for Digital Services

Your right of withdrawal expires prematurely if:

• The service has been fully performed, AND
• You expressly consented to the service beginning immediately, AND
• You acknowledged that you lose your right of withdrawal once the service has been fully provided

During signup, you will be asked to provide this consent via checkbox. By checking that box, you agree to immediate access and acknowledge the loss of withdrawal right.

What this means: If you start using the Service during your free trial, the service provision has begun. Once your trial converts to a paid subscription and you continue using the Service, it is considered "fully performed" on an ongoing basis, and you lose the 14-day withdrawal right. However, you retain the right to cancel your subscription at any time as described in Section 3.2.

4.4 Model Withdrawal Form (Muster-Widerrufsformular)

(Complete and return this form only if you wish to withdraw from the contract)

5. Cancellation and Account Termination

5.1 Your Right to Cancel

You may cancel your subscription at any time through your Account Settings. Upon cancellation:

• You will retain access until the end of your current billing period
• You will not be charged for subsequent billing periods
• No refunds will be provided for the current billing period
• Your conversation history will remain accessible in read-only mode until you request account deletion

5.2 Our Right to Suspend or Terminate

We reserve the right to suspend or terminate your access to the Service if:

• You violate these Terms
• Your payment method fails and you do not provide updated payment information
• We discontinue the Service (with reasonable advance notice)
• Required by law or legal process

5.3 Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases
• We may delete your account data in accordance with our Privacy Policy
• Sections of these Terms that by their nature should survive termination will survive (including warranty disclaimers, indemnity, and limitations of liability)

6. User Responsibilities and Acceptable Use

6.1 Your Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Provide truthful information about workplace situations
• Use your own judgment when applying any guidance from the Service
• Respect the intellectual property rights of others
• Not use the Service to harass, abuse, or harm others

6.2 Prohibited Conduct

You may NOT:

• Share your account credentials with others
• Use the Service to violate any applicable laws or regulations
• Attempt to reverse engineer, decompile, or discover the source code of the Service
• Use automated systems (bots, scrapers) to access the Service
• Interfere with or disrupt the Service or servers
• Upload malicious code, viruses, or harmful content
• Impersonate others or misrepresent your affiliation with any person or entity
• Use the Service to generate content that infringes on others' intellectual property rights

6.3 Enforcement

We reserve the right to investigate violations and take appropriate action, including removing content, suspending accounts, or reporting to law enforcement.

7. AI Service Disclaimers

7.1 Nature of the Service

The advisors are powered by artificial intelligence (AI). This means:

• Responses are generated by AI algorithms, not human experts
• While designed to provide helpful guidance based on established management frameworks, responses may not always be perfectly suited to every situation
• The AI does not "know" you personally and cannot account for all nuances of your specific workplace, company culture, or relationships
• No professional relationship is formed between you and any human advisor, coach, or consultant by using this Service

7.2 Not Professional Advice

The Service provides general informational guidance only. It is NOT:

• Legal advice or a substitute for consultation with a lawyer
• Human resources policy interpretation or a substitute for your HR department
• Psychological or mental health counseling or a substitute for a licensed therapist
• Medical advice or a substitute for healthcare professionals
• A guarantee of any specific outcome in your workplace

You must consult qualified professionals for:

• Employment law questions (termination procedures, discrimination, harassment, retaliation, wage and hour issues, contracts)
• Legal compliance and regulatory matters
• Mental health concerns or employee wellness issues
• Medical conditions or accommodations
• Any situation where you or your employer could face legal liability
• Complex HR matters beyond your authority or expertise

7.3 Accuracy and Reliability

While we strive to provide accurate and helpful guidance:

• AI-generated responses may contain errors, inaccuracies, or outdated information
• Responses are based on general management principles and may not account for your specific context
• You are responsible for evaluating the appropriateness of any guidance and making your own informed decisions
• We do not guarantee the accuracy, completeness, or usefulness of any AI-generated content

7.4 Your Professional Judgment

Use your professional judgment. You are ultimately responsible for your management decisions and actions. The Service is a tool to help you think through situations, not a replacement for your own critical thinking, company policies, or professional consultation.

7.5 Sensitive Information

We recommend focusing on situations and behaviors rather than sharing:

• Employees' full names or highly identifying personal details
• Confidential company information
• Sensitive personal information about yourself or others

While your conversations are encrypted and private (see our Privacy Policy), minimizing personally identifiable information adds an extra layer of privacy protection.

8. Intellectual Property Rights

8.1 Our Rights

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Your Rights to Your Content

You retain ownership of the information and content you provide to the Service (your conversation inputs). By using the Service, you grant us a limited license to use your content solely to provide the Service to you (i.e., to process your inputs through the AI to generate responses).

We do NOT:

• Use your conversations to train AI models
• Share your conversations with third parties except as necessary to provide the Service (e.g., our AI provider) or as required by law
• Claim ownership of your conversation content

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to you.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, available at https://advizo.app/privacy.

Key points:

• We collect account information, payment information, and conversation content
• Conversations are sent to our third-party AI service provider for processing
• We use encryption to protect your data
• We do not use your conversations for AI model training
• You have rights to access, correct, and delete your data

Please review our Privacy Policy to understand our data practices.

Data Subject Rights (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@advizo.app.

10. Disclaimers and Limitations of Liability

IMPORTANT - READ CAREFULLY

10.1 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The AI-generated advice will be suitable for your particular situation

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL NETOPYR GMBH, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

Jurisdictional Limitations: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Liability Cap: Our total liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

10.3 Professional Consequences

We are not liable for any professional, employment, or legal consequences resulting from:

• Your reliance on AI-generated guidance
• Your management decisions or actions
• Your failure to consult qualified professionals when appropriate
• Misinterpretation or misapplication of the guidance provided

11. Indemnification

You agree to indemnify, defend, and hold harmless Netopyr GmbH and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service
• Your violation of any rights of another party
• Your management decisions or workplace actions

12. Changes to These Terms

We may modify these Terms from time to time.

For non-material changes (such as clarifications, corrections of typos, or updates to contact information):

• We will update the "Last Updated" date at the top of this page
• Your continued use of the Service constitutes acceptance of these minor changes

For material changes (such as changes to subscription terms, user rights, liability limitations, or other significant modifications):

• We will notify you at least 30 days in advance via email
• You will be asked to explicitly agree to the modified Terms
• You must agree within the notice period to continue your subscription
• If you do not agree to the material changes within the notice period, your subscription will continue under the current Terms until the end of your current billing period, after which it will be automatically cancelled
• You may also cancel your subscription at any time before or after receiving a terms change notification

We will clearly indicate which changes are material and require your explicit consent.

13. Changes to the Service

We reserve the right to:

• Modify or discontinue the Service (or any part thereof) at any time
• Change the features, functionality, or availability of the Service
• Impose limits on certain features or restrict access to parts of the Service

We will provide reasonable advance notice of any material changes that negatively impact your use of the Service.

14. Third-Party Services and Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party content, goods, or services.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

15.2 Jurisdiction

For EU/EEA Consumers:

If you are a consumer habitually resident in the EU or EEA, you benefit from mandatory provisions of consumer protection law in your country of residence, and nothing in these Terms affects your rights as a consumer under such laws.

Dispute Resolution:

• For disputes arising out of or relating to these Terms, you and we agree to first attempt to resolve the dispute through informal negotiations.
• If the dispute cannot be resolved through negotiations within 30 days, either party may initiate legal proceedings in the courts of Germany.
• If you are a consumer, you may also have the option to use alternative dispute resolution (ADR) mechanisms available in your jurisdiction.
• We will not be liable for any costs or fees associated with dispute resolution, except as required by applicable law.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Language

These Terms are provided in English. If translated into other languages, the English version shall prevail in case of any conflict.

16.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control.

16.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17. Contact Information

Responsible for content under §18 Abs. 2 MStV: Michael Heinrichs

Record Keeping

By accepting these Terms, you acknowledge that we will retain records of your consent to these Terms, including:

• The date and time of acceptance
• The version of the Terms you accepted
• Your IP address at the time of acceptance
• The method of acceptance (e.g., checkbox during signup)

These records are retained for at least 3 years as required by applicable consumer protection laws.